The Care Certificate 3 full days (max 10 people)

The Care Certificate is an identified set of standards that health and social care workers adhere to in their daily working life. Designed with the non-regulated workforce in mind, the Care Certificate gives everyone the confidence that these workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high quality care and support. It encourages workers to evaluate and improve their care skills and to build on continuing professional development.

The course is delivered over a three-day period and fully covers the fifteen induction standards as required by the CQC. It will equip workers with the basic skills they need and meets the CQC requirements. It also covers the core units for Health and Social Care Level 2 as well as some optional units within the award including Knowledge Evidence.

STANDARD 1 – Understand Your Role.

• Understand their own role.
• Work in ways that have been agreed with their employer.
• Understand working relationships in health and social care.
• Work in partnership with others.

STANDARD 2 – Your Personal Development.

• Agree a personal development plan.
• Develop their knowledge, skills and understanding.

STANDARD 3 – Duty of Care

• Understand how duty of care contributes to safe practice.
• Understand the support available for addressing dilemmas that may arise about duty of care.
• Deal with Comments and complaints.
• Deal with Incidents, errors and near misses.
• Deal with confrontation and difficult situations.

STANDARD 4 – Equality and Diversity

• Understand the importance of equality and inclusion.
• Work in an inclusive way.
• Access information, advice and support about diversity, equality and inclusion.

STANDARD 5 – Work in a person centred way

• Understand person centred values.
• Understand working in a person centred way.
• Demonstrate awareness of the individuals immediate environment and make changes to address factors that may be causing discomfort or distress.
• Make others aware of any actions they may be undertaking that are causing discomfort or distress to individuals.
• Support individuals to minimise pain or discomfort.
• Support the individual to maintain their identity and self-esteem.
• Support the individual using person centred values.

STANDARD 6 – Communication

• Understand the importance of effective communication at work.
• Understand how to meet the communication and language needs, wishes and preferences of individuals.
• Understand how to promote effective communication.
• Understand the principles and practices relating to confidentiality.
• Use appropriate verbal and non-verbal communication.
• Support the use of appropriate communication aids/ technologies.

STANDARD 7 – Privacy and Dignity

• Understand the principles that underpin privacy and dignity in care.
• Maintain the privacy and dignity of the individual(s) in their care
  Support an individual’s right to make choices.
• Support individuals in making choices about their care.
• Understand how to support active participation.
• Support the individual in active participation in their own care.

STANDARD 8 – Fluids and nutrition

• Understand the principles of hydration, nutrition and food safety
  Support individuals to have access to fluids in accordance with their plan of care.
• Support individuals to have access to food and nutrition in accordance with their plan of care.

STANDARD 9 – Awareness of mental health, dementia and learning disability

• Understand the needs and experiences of people with mental health conditions, dementia or learning disabilities.
• Understand the importance of promoting positive health and wellbeing for an individual who may have a mental health condition, dementia or learning disability.
• Understand the adjustments which may be necessary in care delivery relating to an individual who may have a mental health condition, dementia or learning disability.
• Understand the importance of early detection of mental health conditions, dementia and learning disabilities.
• Understand legal frameworks, policy and guidelines relating to mental health conditions, dementia and learning disabilities.
• Understand the meaning of mental capacity in relation to how care is provided.

STANDARD 10 – Safeguarding Adults

• Understand the principles of Safeguarding adults.
• Reduce the likelihood of abuse.
• Respond to suspected or disclosed abuse.
• Protect people from harm and abuse – locally and nationally.

STANDARD 11 – Safeguarding children

• Safeguard children.

STANDARD 12 – Basic Life Support

• Provide basic life support.

STANDARD 13 – Health & Safety

• Understand their own responsibilities, and the responsibilities of others, relating to health and safety in the work setting.
• Understand Risk Assessment.
  Move and assist safely.
• Understand procedures for responding to accidents and sudden illness.
• Understand medication and healthcare tasks.
• Handle hazardous substances.
• Promote fire safety.
• Work securely.
• Manage stress.

STANDARD 14 – Handling Information

• Handle information.

STANDARD 15 – Infection prevention and control

• Prevent the spread of infection.

Moving and Handling People – 1/2 day (max. 10 people)

The aims of this course are to provide delegates with the knowledge and skills of correct moving and handling procedures, assessing risk and reducing this risk within their working environment. Knowledge is tested via a questionnaire at the end of the session.

This is run over one full day. The course looks at the following:

• The Statistics surrounding people handling.
• The Legislation surrounding health and safety this also looks at the employee’s responsibilities in relation to health and safety in general.

Legislation explored includes:

• The Moving & Handling Operations 1992.
• The Health & Safety at Work Act 1974.
• The Management of Health & Safety at Work Regulations 1998.
• The Human Rights Act 1998.
• The lifting Operations and Equipment Regulations 1998.

• Explore bad posture and its consequences in adult life.
• Explore the principals of movement and biomechanics.
• An insight into unsafe lifting practises.
• Practical sessions lasting 4hrs where the delegates use small handling aids and where appropriate hoists and other lifting aids/equipment.
• The course is linked to the following core and optional units and Knowledge Evidence for the Health and Social Care.

Dementia Awareness – 1/2 day workshop

This dementia training course is aimed at all staff working in the care environment who works with older people with dementia. A general understanding of the issues associated with Dementia will be established. Attendees of this dementia course will gain under-pinning knowledge of the below issues and therefore will be able to put this into practice where necessary.

Outline:

• Overview of Dementia, including prevalence and causes.
• The signs and symptoms of dementia.
• Important early indicators.
• The three stages of dementia.
• Diagnosis and treatment of dementia.

Assessment:

The dementia training course is delivered in 3 hours and candidates must demonstrate a willingness to learn along interaction of group activities.

Target Group:

All health and social care staff who have frequent contact with service users and support with personal care.

• New staff – a useful induction tool.
• Volunteer.
• Existing staff needing an update or refresher.

Dementia Care – full day course

This one day course follows on from the awareness workshop and provides a refresher as well as increasing their knowledge and skills. Participants will explore how a person may be affected physically by dementia and will challenge some preconceived ideas about dementia care, putting participants in the shoes of a person with dementia and asking them to take a fresh look at what they do.

Topics covered:

• What dementia is, common types and their causes.
• Approaches to enable people with dementia to experience well-being.
• Encouraging positive communication.
• Factors which can affect interactions with people with dementia.
• Understanding challenging behaviour.

This course is recommended for all staff that is responsible for the direct care and support of people living with dementia.

Assessment:

The course will conclude with a short question sheet. Certificates will be issued on successful completion of this question sheet.

Target Group:

All health and social care staff who have frequent contact with service users and support with personal care.

• New staff – a useful induction tool.
• Volunteer.
• Existing staff needing an update or refresher.

Level 1 Food Safety – 1/2 day course

The Certificate in Food Hygiene Awareness is a basic qualification appropriate for anybody wishing to have an awareness of food hygiene. It has also been designed to help the food and catering industries to provide training to a safe level for those who perform “low risk” tasks such as clearing tables, maintaining stores, “meals on wheels” and other such similar duties. Course is delivered in 3 hours of guided learning.

Topics covered:

• Temperature control.
• Food poisoning.
• Personal health and hygiene.
• Cross contamination.
• Food storage.
• Waste disposal.
• Foreign body contamination.
• Awareness of pests.

Assessment:

Short quiz will conclude the course.

Target Group:

All health and social care staff who have frequent contact with service users and support with personal care.

• New staff – a useful induction tool.
• Volunteer.
• Existing staff needing an update or refresher.

Level 2 Food Safety – full day

The Level 2 Award for Food Safety in Catering runs as a day course( 6 hours of guided learning) and concludes with a one hour multi choice exam. This is a perfect follow on course from level 1.

Topics covered:

• Bacteriology
• Food poisoning
• Prevention of Contamination
• Personal Hygiene
• Premises and Equipment
• Pest Control
• Cleaning and Disinfection
• Food Law

Fire Safety – a half day awareness workshop (3 hours guided learning)

The Regulatory Reform (Fire Safety) Order 2005 has made fire safety training a legal requirement for staff members. This course is ideal for all staff that needs a basic understanding of fire safety, their legal responsibilities and how to use fire extinguishers.

Topics covered:

• The triangle of fire.
• Common causes of fire.
• How to raise the alarm.
• Evacuation procedures including assembly points.
• Calling the emergency services.
• Choosing the right extinguisher.
• When not to use an extinguisher.
• Demonstration of a fire blanket.
• Demonstration of a fire blanket.

Target Group:

All health and social care staff who have frequent contact with service users and support with personal care.

• New staff – a useful induction tool.
• Volunteer.
• Existing staff needing an update or refresher.

First aid – Basic Life Support

The aims of this course are to enable delegates to have an awareness of basic life support in the care environment; knowledge of the topic is tested via a questionnaire. At the end of the course delegates will have basic skills to save a life through being able to perform CPR and other life saving techniques.

Topics covered:

• The Principals of First Aid.
• Action plan – get help D R A B C.
• The recovery position.
• Resuscitation.
• Accident/Incident Reporting.

Practical session:

All health and social care staff who have frequent contact with service users and support with personal care.

• Each delegate must put another delegate into the recovery position.
• Perform Mouth-to-Mouth and Cardiac Massage on a resuscitation dummy.

HSE Approved Emergency First aid at work courses

The Emergency first aid at work course is approved by the HSE. It is the ideal first aid course for those wanting to understand about the medical emergencies and injuries that can occur within the workplace.

At the successful end of your course you will receive a HSE approved emergency first aid at work certificate.

Topics covered:

• Introduction.
• What is first aid?
• First aid in the workplace.
• Responsibilities of the first aider.
• Primary assessment.
• Unconscious casualty management.
• Resuscitation.
• Choking.
• Shock.
• Wounds and bleeding.
• Burns.
• Seizures.

First aid at work

HSE Approved First aid at work course.

The first aid at work course is approved by the HSE. It is the ideal first aid course for those wanting to understand about the medical emergencies and injuries that can occur within the workplace.

At the successful end of your 3 day course you will receive a HSE approved first aid at work certificate.

At the successful end of your course you will receive a HSE approved emergency first aid at work certificate.

Course programme:

• Introduction.
• What is first aid?
• First aid in the workplace.
• Responsibilities of the first aider.
• Communication skills.
• Primary assessment.
• Unconscious casualty management.
• Resuscitation.
• Respiratory system.
• Hypoxia.
• Choking.
• Hyperventilation.
• Shock.
• Heart attack and angina.
• Anaphylactic shock.
• Fainting.
• Wounds and bleeding.
• Head injuries.
• Diabetes.
• Seizures.
• Burns.
• Poisons.
• Eye injuries.
• Fractures.
• Spinal injuries.
• Soft tissue injuries.

Health and safety awareness (3 hours guided learning)

The Emergency first aid at work course is approved by the HSE. It is the ideal first aid course for those wanting to understand about the medical emergencies and injuries that can occur within the workplace.

At the successful end of your course you will receive a HSE approved emergency first aid at work certificate.

• Identify whether current health and safety measures are appropriate understand your rights and responsibilities.
• Raise awareness of health and safety issues among your colleagues
  Take appropriate action to prevent accidents and breaches of legislation.

Topics covered:

• What is Health.
• Moving & Handling.
• First Aid.
• Fire Safety.
• Infection Control.
• PPE.
• Food safety.
• COSHH.
• Stress.
• Violence & Aggression.
• Lone workers.

Safeguarding Adults from Harm For Managers and senior staff – One day course (6 hours guided learning)

A one day course for managers which aims to improve the knowledge, skills and expertise of managers in respect of their recruitment, supervision and management of staff who work with adults who may be at risk from harm. The audience mainly consists of managers and other staff who hold a senior position within their organisation.

By the end of the session managers will:

• Be familiar with all aspects of abuse – types, indicators, risk factors and prevalence.
• Be confident in relation to their role within the process of reporting and investigation.
• Be aware of the process for Investigation.
• Be aware of the Multi Agency procedures.

Target Group:

The audience mainly consists of managers and other staff who hold a senior position within their organisation.

Moving & Handling People – 1/2 day course (3hours guided learning -2hours awareness or refresher.

This is an essential course for employers wishing to comply with The Health and Safety Act of 1994, The RCN Code of Practice 1996, The provision and use of work equipment regulations 1998 (PUWER), Lifting operations and lifting equipment regulations 1998 (LOLER).

Course would suit those who already have experience or as a refresher.

Course Programme – Part 1:

• Introduction and course objectives.
• Spinal mechanics and awareness.
• Back injury and back care awareness.
• The law.
• Risk assessment.

Part 2:

• Using handling aids and equipment.
• Principles of handling people.
• Communication and co-operation.

Level 2 moving & Handling course: as above but an addition of 4hours practical. This would suit those who are new to the profession or to the company.

Target Group:

All health and social care staff who have frequent contact with service users and support with personal care.

• New staff – a useful induction tool.
• Existing staff needing an update or refresher.

Continence and catheter care

For individuals who are involved with supporting their service users with personal care.

Care home work often presents challenges that require varied skills, all of which are important and cannot always be self–taught.

Course Objectives:

• To identify general facts about Faecal and Urinary Incontinence.
• Specify the major methods of treatment and care for Urinary Incontinence.
• To identify the correct infection control methods that is required when dealing with continent/incontinent service users.
• To have an awareness of Catheter Care, attendees will gain under-pinning knowledge of the above issues and therefore will be able to implement this as and when necessary.

Course Content:

• Faecal Incontinence
• Urinary Incontinence
• Catheter Care
• Infection Control
• Role of the Carer

Assessment

Candidates will demonstrate a willingness to learn along interaction of group activities.

Target Group:

All health and social care staff who have frequent contact with service users and support with personal care.

• New staff – a useful induction tool.
• Existing staff needing an update or refresher.

Infection Prevention and Control – 1/2 day course (3 hours guided learning)

This Infection Control course is aimed at all staff working in the care environment. Individuals will understand the importance of why we need to have infection control measures implemented in the workplace. At the end of this Infection Control training course they will also be able to demonstrate and explain hand washing techniques along with having an understanding of maintaining a clean environment.

Outline of the Infection Control Training Programme:

• The meaning and importance of infection control.
• Legislation and management of infection control in the UK.
• Practising infection control.
• Practising infection control.
• Infection and its causes.
• How infection spreads.
• How to fight infection.
• Breaking the chain of infection.
• Personal health and hygiene,including hand washing techniques.
• Keeping a clean working environment.

Assessment

The course will be concluded with a short question sheet

Target Group:

All health and social care staff who have frequent contact with service users and support with personal care.

• New staff – a useful induction tool.
• Existing staff needing an update or refresher.

End of Life Care

Aim:

To increase an awareness of End of life care.

By the end of the workshop, learners will be able to:

• Explain what palliative care and End of Life means.
• Describe the key principles of palliative and end of life care.
• Discuss applying an end of life care approach to patients with advanced and progressive illness.

Target Group:

• All health and social care staff who frequently deal with End of Life Care.
• New staff – a useful induction tool.
• Volunteers.
• Existing staff needing an update or refresher in End of Life Care.

Medication Awareness for Domiciliary Care

ELIGIBILTY CRITERIA

Basic communication skills in English.

COURSE OBJECTIVES

At the end of the session, participants will be able to:

• State their own obligations and that of their employers. In regards to the documentation and administration of medicines.
• Have an awareness of the best ways to store medication and the advice they can give in regards to this.
• Different types of medication and how they work.
• The 7 guidelines to medication administration.
• Drug errors.
• Disposal of medication.

Recording and reporting 1/2 day

ELIGIBILTY CRITERIA

Basic communication skills in English.

COURSE OBJECTIVES

at the end of the training session, participants will be able to demonstrate competence in recording and reporting within their roles and responsibilities.

Care Planning

ELIGIBILTY CRITERIA

Basic communication skills in English.

COURSE OBJECTIVES

By the end of the session participants will be able to:

• Recognise the importance of a good care plan in supporting service users.
• Discuss how to and the importance of involving the service user, their family and other agencies within the care planning process.
• Describe why care plans may need to be changed and how to promote changes.
• Write up a care plan incorporating core components.
• Recognise their responsibility for the implementation of the care plan as agreed with their service user.
• Identify approaches to ensure all staff within the organisation follows the agreed care plan.

Care values and principals 1/2 day

ELIGIBILTY CRITERIA

Basic communication skills in English.

COURSE OBJECTIVES

The course objectives are to ensure that all care staff understands the needs and expectations of the service user and the principles of care which include the health care values. Knowledge is tested using a work book, which is completed and then assessed.

Catheter Care 1/2 day

ELIGIBILTY CRITERIA

Basic communication skills in English.

COURSE OBJECTIVES

To enable all staff to be familiar with what is a catheter and how it works. Some reasons as to why a catheter is required. How to empty and record volumes, providing personal care – the dos and donts. The session includes symptoms of infection and blockage and what to do.

Mental Capacity Act 1/2 day

ELIGIBILTY CRITERIA

Basic communication skills in English.

COURSE OBJECTIVES

At the end of the course participants will be able to show an understanding of what the Mental Capacity is, how and why it has been implemented, what it means to the Service Users and to the way we deliver care.

Foster and promote Equality, diversity, and rights 1/2 day

ELIGIBILTY CRITERIA

Basic communication skills in English.

COURSE OBJECTIVES

The course objectives are to ensure that all care staff understands the needs and expectations of the service user and the principals of care which include the health care values. Participants will be aware of how to promote these values and to obtain advocacy services.

Skin care and pressure ulcer reduction 1/2 day

ELIGIBILTY CRITERIA

Basic communication skills in English.

COURSE OBJECTIVES

At the end of the course, participants will have an understanding of the anatomy of the skin, the changes that can occur and how to care for the skin at different stages of life Participants will also have an understanding of the different stages of pressure ulcers, their development and how they can be avoided.

COSHH 1/2 day

ELIGIBILTY CRITERIA

Basic communication skills in English.

COURSE OBJECTIVES

the aim of this course is to bring an awareness of what COSHH is, the organisation policy on COSHH and the responsibility of staff in the safe use and storage of chemicals and other hazardous substances.

Communication

ELIGIBILTY CRITERIA

Basic communication skills in English.

COURSE OBJECTIVES

• Processes involved in effective communication with older people.
• The importance of non-verbal communication.
• Potential barriers to communication and how to apply strategies to support effective communication.
• Strategies which can modify the carers own communication skills when supporting older people.
• Greater confidence through the application of skills learned.
• Developing action plans to aid communication with older people.