We are registered with CQC (Care Quality Commission) and were award a rating of GOOD in all areas at our inspection in January 2020. We are members of UKHCA (United Kingdom Home Care Association) and Surrey Care Association. As members of UKHCA we are committed to abiding by their Codes of Professional Conduct.

Astor has gained an excellent reputation for the high standards of care staff we provide to people in their own homes, day centres, post hospital support, Surrey Social Services and many others. This includes supporting people with dementia, those with learning or physical disabilities, respite care and end of life care.

Our reputation extends to our Training and DBS services, both of which were established due to demand from other care providers. The Agency is committed to providing and maintaining a quality service at competitive rates. Our Care Co-ordinators and Field Care Supervisors are all Qualified Health Care Assistants who co-operate fully with General Practitioners, Community Nurses, Social Services and other health professionals as appropriate.

Care Quality Commission.

At our last Care Quality Commission inspection in January 2020, we were rated as GOOD in all areas. We are committed to providing and maintaining a quality service at competitive prices.

We have gained a remarkable reputation locally due to our exceptionally high standards of care and the quality of our staff, evidenced by the fact that much of our new business comes from personal recommendation.

If you are looking for care for yourself or perhaps for your mother, father, other family members or a friend then you can trust the reputation and experience that Astor Care can offer you.

Quality assurance is an essential part of any organisation and that is why we implemented an ISO9002 quality assurance system. As members of the United Kingdom Homecare Association and the Surrey Care Association, we abide by their strict codes of conduct.

Our staff

Our Care Co-ordinators and Field Care Supervisors are all qualified Health Care Assistants who co-operate fully with General Practitioners, Community Nurses, Social Services and other relevant professionals as appropriate.

All our care staff are carefully selected professional, local people who are trained, fully referenced, undergo security screening and criminal records check as part of a DBS (Disclosure and Barring Service) Enhanced Disclosure application.

The in depth recruitment process for all our staff includes face to face interviews, values based psychometric testing, a basic skills assessment (including English communication) and identity checks which fully meets and exceeds the standards required by CQC (Care Quality Commission).