01483 797950

Dedicated care staff offering a real alternative to a care home

Care and support when you need it in the comfort of your own home

As much or as little help as you need to continue living independently

Induction Training

All staff new to care work must successfully complete a five day training course to ensure they understand the needs and expectations of the service user; how to promote independence; their right to dignity, respect, individuality and choice. Care workers will also know and understand their responsibility for working competently within the workforce.

This training incorporates the following Care Certificate Standards:

STANDARD 1 – Understand Your Role
Understand their own role
Work in ways that have been agreed with their employer
Understand working relationships in health and social care
Work in partnership with others

STANDARD 2 – Your Personal Development
Agree a personal development plan
Develop their knowledge, skills and understanding

STANDARD 3 – Duty of Care
Understand how duty of care contributes to safe practice
Understand the support available for addressing dilemmas that may arise about duty of care
Deal with Comments and complaints
Deal with Incidents, errors and near misses
Deal with confrontation and difficult situations

STANDARD 4 – Equality and Diversity
Understand the importance of equality and inclusion
Work in an inclusive way
Access information, advice and support about diversity, equality and inclusion

STANDARD 5 – Work in a person centred way
Understand person centred values
Understand working in a person centred way
Demonstrate awareness of the individuals immediate environment and make changes to address factors that may be causing discomfort or distress
Make others aware of any actions they may be undertaking that are causing discomfort or distress to individuals
Support individuals to minimise pain or discomfort
Support the individual to maintain their identity and self-esteem
Support the individual using person centred values

STANDARD 6 – Communication
Understand the importance of effective communication at work
Understand how to meet the communication and language needs, wishes and preferences of individuals
Understand how to promote effective communication
Understand the principles and practices relating to confidentiality
Use appropriate verbal and non-verbal communication
Support the use of appropriate communication aids/ technologies

STANDARD 7 – Privacy and Dignity
Understand the principles that underpin privacy and dignity in care
Maintain the privacy and dignity of the individual(s) in their care
Support an individual’s right to make choices
Support individuals in making choices about their care
Understand how to support active participation
Support the individual in active participation in their own care

STANDARD 8 – Fluids and nutrition
Understand the principles of hydration, nutrition and food safety
Support individuals to have access to fluids in accordance with their plan of care
Support individuals to have access to food and nutrition in accordance with their plan of care

STANDARD 9 – Awareness of mental health, dementia and learning disability
Understand the needs and experiences of people with mental health conditions, dementia or learning disabilities
Understand the importance of promoting positive health and wellbeing for an individual who may have a mental health condition, dementia or learning disability
Understand the adjustments which may be necessary in care delivery relating to an individual who may have a mental health condition, dementia or learning disability
Understand the importance of early detection of mental health conditions, dementia and learning disabilities
Understand legal frameworks, policy and guidelines relating to mental health conditions, dementia and learning disabilities
Understand the meaning of mental capacity in relation to how care is provided


STANDARD 10 – Safeguarding Adults
Understand the principles of Safeguarding adults
Reduce the likelihood of abuse
Respond to suspected or disclosed abuse
Protect people from harm and abuse – locally and nationally


STANDARD 11 – Safeguarding Children
Safeguard children


STANDARD 12 – Basic Life Support
Provide basic life support


STANDARD 13 – Health & Safety
Understand their own responsibilities, and the responsibilities of others, relating to health and safety in the work setting
Understand Risk Assessment
Move and assist safely
Understand procedures for responding to accidents and sudden illness
Understand medication and healthcare tasks
Handle hazardous substances
Promote fire safety
Work securely
Manage stress


STANDARD 14 – Handling Information
Handle information


STANDARD 15 – Infection prevention and control
Prevent the spread of infection


In addition to the five days initial training staff are asked to attend our specialist courses and encouraged to do additional courses which are communicated by newsletter and flyers sent with payslips