Staff and Training

Astor Agency recognises that good training is an essential element in delivering a quality service. We are proud of the standard of our training, and due to demand from other care organisations, we are now established as a training provider in Surrey.

New staff must successfully complete the Care Certificate and Induction programme, and in addition to attending regular refresher training, they are also encouraged to attend specialist training such as Dementia Care, Medication, End of Life Care and many others to better meet their client’s needs.

All our staff start with some shadowing calls where they work under the supervision of an experienced carer to ensure they are confident and competent before they attend any calls on their own.

Once new staff have gained experience, they are encouraged and supported to obtain a Diploma in Health and Social Care.